B16 Marketing 102 – Where & How to Start
It’s more than posting and hoping. Learn how to define your ideal customer, build a real value proposition, and create a simple outreach system that turns attention into repeat business
Why Someone Should Come
Many new businesses start marketing by posting randomly, copying competitors, or trying to attract everyone. That usually creates scattered effort and weak results. This session helps attendees slow down and build the foundation first: who the best customer is, what that customer actually values, why the business is different, and how to create content and communication that moves the right people toward a purchase. Attendees will learn how to start marketing with purpose instead of guessing.
Who Should Come
This class is for new shop owners, decorators turning a side hustle into a real business, salespeople, marketers, production people moving into ownership, and anyone who needs a clearer plan for finding and keeping customers. It is especially useful for businesses that can make a good product but are unsure how to choose a target customer, create a message, build proof, or turn interest into follow-up.
What They Will Learn
- Ideal Customer Profile: Learn how to define the customers the business actually wants to attract, including who they are, what they buy, what problems they have, and why they choose one decorator over another.
- Unique Value Proposition: Understand how to connect the shop’s strengths, process, service, speed, quality, niche, or experience to what the ideal customer cares about most.
- Tertiary Customers: Learn the difference between the ideal customers the business should intentionally pursue and the tertiary customers it will naturally pick up along the way.
- Early Case Studies and Success Stories: Discover how to document early wins, customer outcomes, cool projects, and problem-solving moments that support the ideal customer profile.
- Where to Find the Right Customers: Understand which platforms, communities, events, industries, and local networks are most likely to contain the customers the business wants.
- Marketing and Advertising Content: Learn examples of content that can engage ideal customers, including project posts, behind-the-scenes content, customer success stories, educational posts, offer posts, and simple ads.
- Lead Capture and Follow-Up: Learn what to do when someone engages, including capturing contact information, starting a conversation, asking better questions, and keeping communication moving.
- Customer Retention: Understand how regular email communication, reinforced social media presence, cool project updates, and client success stories help keep customers engaged after the first order.
