O37 Operations Camp – Workflow & KPIS In Your Shop
Why Someone Should Come
Every shop produces data all day long through order status changes, website activity, artwork approvals, production notes, delivery updates, and customer communication. The question is whether that data is being captured and organized with intent. This session helps attendees see operational moments as measurable signals that can improve workflow, customer experience, and growth.
Who Should Come
This session is for owners, managers, production leads, sales teams, and anyone responsible for keeping jobs moving through the shop. It is especially useful for businesses that feel reactive, lack visibility, or struggle to know which numbers actually matter.
What They Will Learn
- Workflow Visibility: Learn how to identify the key stages where jobs slow down, get unclear, or create customer frustration.
- KPI Selection: Understand which numbers help a shop make better decisions, such as approval time, turnaround time, rework, missed dates, response time, and average order value.
- Data With Intent: Learn how to capture information from garment choices, print methods, approvals, delivery notifications, and customer behavior.
- Action Triggers: Discover how shop activity can trigger follow-up, internal reminders, customer updates, and marketing opportunities.
- Operational Leverage: Gain a new perspective on hidden data points that can create real value for customers and real growth for the shop
Speakers
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